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Contact Us

Feedback - About our Service

We welcome your compliments, complaints and suggestions. Your feedback will help us improve the quality of our information, products and services.

The purpose of this form is to collect feedback from clients about their interaction with the department. You will find a space at the bottom of this form that allows you to tell us in detail about your feedback.

Please note: you must complete all REQUIRED fields

I have read and understand the department's Privacy Statement

I have read and understand the department's Security Statement

Personal Details

Title:

Given Name(s):

Family Name(s):

Email address: (REQUIRED)

Telephone number:

Type of Feedback (select one or more of the following) (REQUIRED)

Compliment

Suggestion

Complaint

Your feedback relates to: (select one or more of these options)

Service standards
Our standards include being accountable, identifying ourselves to you, being responsive to your enquiries, and only asking for information required to make a decision on an application. Simple and efficient processes
We aim to confirm that an application has been received, and advise the likely processing time if the processing time will extend beyond 5 working days. Accessibility of client service
We aim to take account of any special needs you identify, and provide an interpreter if required where the service is provided in Australia. Clear and correct information
We want our information to be clear, usable and current. Personal information
We aim to handle your information in accordance with the Privacy Act 1988. Fees, charges or payments Staff attitude
We aim to treat you with courtesy and respect. Staff identification
We aim to identify ourselves in all our communications with you. Migration Agents and or Education Agents Government Policy

Does your feedback relate to an application currently under
consideration or recently decided? (REQUIRED)

yes no If 'yes', please provide TRN / File Number / Reference Number below:

Please make at least one selection from the following questions:

Does your feedback relate to one of our offices?

Please select one option below:

In Australia:

Outside Australia:

Does your feedback relate to one of our websites ?

Please select one option: or enter a specific web address url:

Does your feedback relate to a third party service provider?

Please select one option:

Message Details

Please use the space below to provide comments (REQUIRED)

What outcome are you seeking? (REQUIRED)

Contact Details

In Australia you can telephone our Client Service Feedback Line.
Telephone: 133 177.

You can post written feedback or complaints to the Client Feedback Coordinator, GPO Box 241, Melbourne VIC 3001, Australia.

Note: Please press the submit button once, your email may take up to 10 seconds to process.